Villa Gora, Ulica braće Dežmalj 4a, processes personal data of users of its services and visitors of the site www.villa-gora.com in accordance with the applicable regulations governing the protection of personal data (General Data Protection Regulation 2016/679, Law on implementation of the General Data Protection Regulation OG 42/18).
The subject's personal data are processed only in case of need and where there is an appropriate legal basis for doing so according to the provisions of the General Data Protection Regulation: legal obligation, contractual relationship, consent of the data subject, protection of key interests of the data subject or legitimate interest of Vila Gora.
Villa Gora devotes great importance to the protection of personal data of its guests, employees, visitors and users of the villa's website and undertakes to treat personal data as confidential information and trade secrets.
Villa Gora processes your personal data for the following purposes:
By processing booking inquiries, we collect your first and last name, residential address, email address and telephone number, and the information we need to provide you with relevant feedback on accommodation and other services we provide.
After we have successfully confirmed your reservation, we will record you as our guest, and we will process your personal data solely for the purpose of providing the service you have contracted and registering with the central information system for tourist records, which is a legal obligation in the Republic of Croatia. For these purposes, when checking into the accommodation, we will ask you for additional information such as serial number, date and place of issuance of the personal document, nationality, country of residence, date and place of birth.
The described processing of this data is necessary for the provision of accommodation services.
If you give us prior consent or report your e-mail address to the web form for receiving newsletters, we will inform you about the benefits, discounts and news in our offer.
You can opt out of receiving promotional messages at any time by selecting the check-out option offered in the promotional message received. In case of a failed check-out, please contact us by e-mail: firstname.lastname@example.org
Your opinion is extremely important to us. We want to know if you are satisfied with our services and where in your opinion there is room for improvement. Therefore, we would also like to hear your feedback. Participation is voluntary, as is as the input of personal data in questionnaires.
Sometimes your experience is different from what was expected, and sometimes mistakes happen. The satisfaction of our guests is paramount to us. In order to respond to all your inquiries or possible complaints, we need your information such as name, surname and e-mail address so that we can contact you. If you contact us thusly, we process the data you provide us with exclusively so that we can respond and solve the problem.
Personal data necessary to resolve complaints about the service provided are kept from the date of receipt in accordance with the regulations governing consumer rights and the provision of catering services.
We do not pass on your personal data to third parties unless it is necessary to provide a service you have requested yourself (e.g. the organisation of excursions, transport or other services). Also, according to the laws of the Republic of Croatia, we are obliged to forward the data of guests and other users to the competent authorities in accordance with the applicable legislation.
An exception to this rule is the visitor data of our website, which is collected by Google Analytics, Google ReCAPTCHA, and Google Maps for the purpose of better understanding the needs of users, improving products and services, and in order to provide users with full functionality and as high-quality content as possible, using cookies from our website. The data collected by this service includes the IP address of the user, browser, language, operating system and other standard data necessary for statistical analysis of website visitors.
Villa Gora does not collect these categories of personal data, does not use it in its processing or can gain access to it.
We want to provide our guests and users with a customized and personal experience. For this purpose, our website contains cookies. Cookies are small files that are stored on your computer while you visit our website. With cookies, we may record your activities or settings and allow you to receive personalized notifications about services and offers that may interest you the next time you visit our website. Thanks to cookies we know that you have already been here, and we can customize the content that is displayed to your interests.
In addition to these, we use third-party cookies on our website such as Google Analytics, the application which is described in the previous chapter, as well as Google ReCAPTCHA and Google Maps.
Your personal data is stored in accordance with the deadlines set by the laws governing our business.
Villa Gora guarantees its guests, users and partners an adequate level of data processing security. In order to ensure appropriate confidentiality, integrity and availability of personal data based on the data processing risk assessment, we carry out appropriate technical and organizational security measures.
We carry out data processing in accordance with the principles of personal data processing and information security principles. We collect only data that is necessary for processing purposes and do not keep it longer than necessary.
The rights of subjects, depending on the purpose and legal basis of the processing of personal data, and applying regulations of domestic and European legislation and other circumstances, allow you to request:• access to your personal data, • correcting your personal data, • deletion of your personal data, • restriction of processing of your personal data.
In accordance with the applicable legal regulations, any request/inquiry for the protection of personal data will be resolved as soon as possible, and no later than 30 days after receipt.
When contacting and making these requests, we will make reasonable efforts to verify your identity and prevent unauthorized and illegal processing of personal data.
These rules apply from November 11th 2021.